Let me first say that you simply do not mess with a Mama and her special "Santa" gift! :-P
Settle in for a long rant...you have been warned :-P
So as you probably know, all Raya wants for Christmas consistantly is a "baby bop shirt with name on it" LOL. Now I don't think that Raya fully grasps the concept of Santa quite yet, but she is very excited to get this shirt and when you ask her what Santa is bringing she always says this. So as a mom, very excited about Raya's first Christmas being able to actually ask for something, it was very important to me to find the perfect Baby Bop shirt!
I looked high and low and finally found one I liked on Etsy. By the time I upgraded to a long sleeve shirt and paid shipping we're talking a $30 shirt, so I expected it to be good! I contacted the seller before I purchased to clarify the brand of shirt she was using so that I could pick the appropriate size. She told me she used Target Cherokee brand shirts and I was happy with that, because I've used them before and they are cute and high quality. I told her I needed a "4T", thinking that even though Raya is only a 3T she could get more use out of the shirt this way. The seller never responded saying this size would be a problem.
Fast forward almost 3 weeks (I knew it would take this long---just making a point that she had plenty of time to contact me :-P) and I finally get the shirt. I ran and hid in the bathroom to open the shirt up because I was so excited to see it and didn't want Raya to know about it :-) Well I open it up and although the shirt was very cute (just embroidery machine, so hard for the lady to mess it up I guess) it was made on a YOUTH size 4/5 shirt! So needless to say a youth 4/5 shirt is much too big for Raya. I was so bummed.
I wrote the Etsy seller a very nice email saying that I wasn't asking to return the item or get my money back, because I really needed this shirt on Christmas so that Raya was not disappointed, but I jsut wanted to make sure she realized that a toddler 4T shirt is *not* the same thing as a youth size 4/5 shirt, so that she knew for future customers. I thought maybe somehow she honestly didn't know they weren't the same.
Well she writes me back a super snotty reply saying that I don't need to educate her on children's sizing because she has 5 kids of her own, and she held the youth 4/5 up to a 4T short sleeve shirt she had (she didn't have any 4T long sleeve shirts) and she claims they were *exactly* the same size. I don't believe this for a second...we aren't talking a 4T versus a 4....we are talking a youth 4/5! But still, she compared the shirt to a *short* sleeve shirt she had, so she couldn't compare the sleeve length, which is one thing that is especially too long! She said she never would have sent the 4/5 if she wasn't confident it was exactly the same thing.
Anyways, I was so annoyed by her snotty reply that I left her neutral feedback on Etsy saying that she had substituted a size for me without asking (true). She was completely unprofessional and then left *me* neutral feedback as a buyer saying I complained without cause basically. This is annoying because now buyers in my store see that I have neutral feedbacks even though it has nothing to do with how awesome a SELLER I am. As a buyer I should have gotten positive feedback from her because I paid on time and did everything a buyer needs to do. Oh well, at least it still shows that I have 100% positive feedback because neutral doesn't count against you.
So I guess if you are in the market for a Baby Bop shirt make sure you ask me who to avoid! I won't be as snotty as her and publicly call out her store on my blog LOL...but regardless of her opinion about how comparable the sizes were I just can't believe a seller would send a customer something that was *not* what I ordered and then stand behind the substitution without even so much as an apology! I myself have at times had to ask customers if they were OK with a substitution but I would never dream of doing it without asking!
Luckily Raya will still love the shirt and won't know it's too big. And I might try to shrink it some (although I'm nervous b/c this seller didn't even prewash the shirt first---it still has the store tag attached! I always prewash my shirts so that they don't shrink unevenly with the applique and buckle. I'm worried if I try to shrink this shirt the baby bop with get all bumpy and buckle.)
Baby Bop and I will get our revenge some day! haha :-P
PS....Brielle puked again last night but nothing since 7pm and so far today everyone has been feeling pretty good! Hopefully we're OK now until Christmas!!!!!